Shipping Policy

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Every order is prepared with love and care, packed by hand in eco-conscious materials, and sent from our small apothecary in the UK.

 

Where We Ship

We currently ship only within the UK and Ireland.
At this time, we do not offer international shipping beyond these regions.

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Processing Times

Orders are usually dispatched within 3–5 business days. During busy periods, seasonal harvests, or new product launches, there may be slight delays — we appreciate your patience with our small team.

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Packaging

We use biodegradable, recyclable, and minimal packaging wherever possible. All products are sealed and protected to ensure they arrive safely and in their freshest form.

 

Delivery

Once dispatched, UK orders typically arrive within 2–5 working days. Irish deliveries may take slightly longer depending on postal service conditions.

Please note we are not responsible for delays caused by postal carriers or customs processes.

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Tracking & Delivery Issues

If you selected tracked shipping, you’ll receive tracking information once your parcel is on its way. If your order arrives damaged or doesn’t show up within 10 working days, please contact us at [your email] and we’ll do our best to resolve it.

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Digital Downloads (PDFs)

Digital products, such as guides or e-books, are delivered instantly via email or download link after purchase. Please check your inbox and spam folder, and reach out to us if you have trouble accessing your files.