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Privacy Policy

At The Herbal Alchemists, your privacy and trust are deeply respected. We’re committed to protecting your personal information and ensuring it is handled with care, transparency, and in accordance with the UK General Data Protection Regulation (UK GDPR).

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1. What Information We Collect

When you place an order, sign up to our mailing list, or contact us, we may collect the following information:

  • Name

  • Email address

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

  • Order history and preferences

We do not store or have access to your full payment information. All payments are processed through secure, encrypted checkout systems (e.g., Stripe, PayPal).

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2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send occasional updates, newsletters, or promotional offers (only if you opt in)

  • Improve our website and offerings

We will never sell, rent, or trade your personal information.

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3. Email & Marketing

You will only receive emails from us if:

  • You make a purchase (transactional emails only)

  • You subscribe to our newsletter or opt-in at checkout

You can unsubscribe at any time by clicking the link at the bottom of any email.

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4. Data Storage & Security

Your data is stored securely on trusted platforms and systems, accessible only to our small, authorised team. We take steps to protect it against loss, misuse, or unauthorised access.

 

5. Cookies

Our website uses cookies to enhance your browsing experience and gather basic analytical data. These are standard, anonymous tools used by most websites to improve functionality.

You can manage or disable cookies through your browser settings at any time.

 

6. Your Rights

Under GDPR, you have the right to:

  • Access the data we hold about you

  • Request that we correct or delete your personal information

  • Withdraw consent or object to processing

  • Request a copy of your data in portable format

To do any of the above, just email us at [your email address].

 

7. Changes to This Policy

This policy may be updated occasionally to reflect changes in the law or how we operate. The most current version will always be posted on our website.

 

8. Contact

For questions or requests related to your data, contact:
info@theherbalalchemists.co.uk

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